Cancellation & Refund Policy
Last Updated: July 2026
At MS Digital Consultant, we strive to maintain transparency in our billing, service cancellations, and refund requests. This policy outlines when you can cancel your services and how refunds are handled.
1. Custom Software & AI Projects
Bespoke software development projects (including custom database setups, n8n connector builds, and web portals) are engineered specifically for your company's business requirements.
- Cancellations: You can request a project cancellation in writing before physical development or resource allocation has commenced. Once custom engineering has started, the contract cannot be canceled.
- Refunds: Since milestone payments correspond directly to delivered modules and resource allocation, all milestone payments are non-refundable. We recommend thoroughly testing each prototype during milestone demo phases.
2. Monthly Subscriptions & Maintenance (AMC)
Maintenance contracts, server hosting support, and API bridge maintenance subscriptions can be canceled at any time.
- Cancellations: You can cancel your monthly subscription plan at any time through our portal or by emailing us. Cancellation requests require a 30-day notice period to stop automated billing.
- Refunds: Subscription payments are billed in advance on a monthly/annual basis. If you cancel your subscription mid-cycle, your access will continue until the end of the paid billing period, and no partial refunds will be issued for the remaining unused days.
3. WhatsApp API & Bulk Gateway Services
Official cloud messaging and gateway services (e.g., WatNeo, SMSNeo integrations) have distinct cancellation criteria:
- DLT registration fees and setup fees paid to official gateway partners are non-refundable.
- Purchased SMS/WhatsApp messaging credits are non-refundable once added to your account gateway, as they are pre-allocated on secure cloud nodes.
4. Processing of Refunds
In exceptional cases where a refund is approved by our management (e.g., duplicate billing or system registration errors prior to service configuration):
- Refunds will be processed back to the original bank account or card used during payment.
- Approved refunds take between 5 to 7 business days to reflect in your account, depending on your banking institution.
- A processing fee of up to 10% may be deducted from the refund amount to cover transaction gateway costs.
